1. About PREPÆRE
PREPÆRE is a structured, patient-facing digital tool used before consultation in elective cosmetic care. It standardises how key education and reflection steps are delivered across participating clinics as part of the insurer’s risk-control framework. PREPÆRE operates prior to consultation. It does not form part of the clinical consultation or clinical decision-making process.
 
2. Contracting Party and Scope
These terms apply between PREPÆRE and the insurer or other risk-bearing organisation purchasing and deploying PREPÆRE (the ‘Insurer’). The Insurer may nominate clinics, practitioners, or provider organisations to use PREPÆRE within its insured portfolio (“Participating Clinics”). PREPÆRE provisions access to Participating Clinics on the Insurer’s instruction. The Insurer remains responsible for the deployment of PREPÆRE across its portfolio.
 
3. Access and Provisioning
Access to PREPÆRE is issued by PREPÆRE directly to Participating Clinics, including through unique access links or equivalent mechanisms. The Insurer is responsible for:

• identifying and authorising Participating Clinics

• ensuring that use of PREPÆRE is limited to those it has approved

• communicating any required implementation instructions within its network

 

Participating Clinics and their personnel are treated as authorised users under the Insurer’s agreement.

4. Nature of the Tool
PREPÆRE:

• delivers structured education and guided reflection prior to consultation

• standardises how motivations, expectations, procedure limitations, and related considerations are addressed before consultation

• supports the consultation pathway by introducing consistency at the pre-consultation stage

 

PREPÆRE does not:

• assess, diagnose, or determine patient suitability

• provide medical, psychological, or clinical advice

• replace practitioner judgement or clinical responsibility

• determine or validate informed consent

 

All clinical assessment, decision-making, and patient care remain the responsibility of Participating Clinics and their practitioners.

5. Role Within the Insurer’s Framework
PREPÆRE forms part of the Insurer’s risk-control infrastructure. It is intended to introduce consistency in how certain pre-consultation steps are delivered across Participating Clinics.
Use of PREPÆRE does not:

• transfer clinical responsibility to the Insurer

• make the Insurer responsible for clinical decisions or patient outcomes

• create any clinical duty on the part of PREPÆRE

 
6. Use of the Tool
The Insurer must ensure that Participating Clinics use PREPÆRE only for its intended purpose as a pre-consultation tool.
PREPÆRE must not be used:

• as a substitute for consultation or clinical assessment

• as a decision-making tool for determining treatment suitability

• as standalone evidence of informed consent

 
7. Responsibility
The Insurer is responsible for:

• its decision to deploy PREPÆRE across its portfolio

• selection and authorisation of Participating Clinics

• ensuring that deployment aligns with applicable regulatory and insurance requirements

 

Participating Clinics remain fully responsible for:

• all patient interactions and consultations

• clinical judgement and treatment decisions

• compliance with applicable laws, regulations, and professional standards

 

Use of PREPÆRE does not reduce or alter these responsibilities.
 
8. Data and Privacy
PREPÆRE processes personal data in accordance with its Privacy Policy. The Insurer is responsible for ensuring that Participating Clinics:

• have an appropriate lawful basis for any data submitted to PREPÆRE

• provide any required notices to patients

• comply with applicable data protection laws

 
9. Availability and Access
PREPÆRE does not guarantee uninterrupted or error-free operation. Access may be suspended or restricted for maintenance, updates, or security reasons. PREPÆRE may suspend access where it reasonably believes there has been misuse or a breach of these terms.
 
10. Intellectual Property
All intellectual property rights in PREPÆRE, including its structure, logic, and content, remain the property of PREPÆRE. No rights are granted other than those expressly set out in these terms.
 
11. Liability
To the maximum extent permitted by law:

• PREPÆRE shall not be liable for any clinical decisions, treatments, or patient outcomes arising from use of the platform

• PREPÆRE shall not be liable for how PREPÆRE is implemented, deployed, or used across Participating Clinics

• PREPÆRE shall not be liable for any reliance placed on the tool beyond its stated purpose as a pre-consultation support tool

• PREPÆRE shall not be liable for indirect, consequential, or economic loss, including loss of revenue, business, or claims exposure
   

The Insurer accepts that PREPÆRE is a supporting infrastructure tool and that responsibility for clinical use and outcomes remains with Participating Clinics and their practitioners.

12. Termination
PREPÆRE may suspend or terminate access where these terms are breached. The Insurer may discontinue use at any time, subject to any separate commercial agreement.
 
13. Governing Law
These terms are governed by the laws of England and Wales, unless otherwise agreed in writing between PREPÆRE and the Insurer.